10 New Features of Microsoft Dynamics 365

10 New Features of Microsoft Dynamics 365 Last fall saw the release of Microsoft’s new Dynamics 365, a combined offering of CRM and ERP services. The new improved combination builds and improves upon the capabilities of Microsoft Dynamics CRM. Dynamics 365 brings a superior CRM performance, along the with the security, functionality, and pricing familiar

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3 Major Benefits of CRM for the Public Sector

3 Major Benefits of CRM for the Public Sector   American public sector organizations inhabit a volatile world. It feels like every day we are barraged by more news of derailed federal budgets, drained state pensions, and departments being furloughed. This isn’t just talk, according to PBS News, nearly half of all states face budget

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How Healthcare CRM can save Money and Lives

CRM in Healthcare: Helping Hospitals Save Time, Money, and Lives What is CRM? Customer relationship management (CRM) applications, are technologies which assist organizations in the monitoring and management of customer interactions and records. CRM use can range from programs that measure and record all of a customer’s previous purchases or interactions with a business, to

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Salesforce or Dynamics, Which is Right for You?

Which CRM System is Right for You? So you’ve read about all the benefits of implementing CRM, and decided to implement a customer relationship manager (CRM) for your organization. But which platform is the best fit for your business? Microsoft’s Dynamics or Salesforce? Dynamics or Salesforce? This is probably the most commonly asked question by decision

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How CRM Can Help your Business Retain Customers

How CRM Can Help your Business Retain Customers Loyal Customers Are Engaged Customers For every successful business, customer loyalty and customer retention lie at the heart of their success. No business can build a successful foundation without strong customer loyalty. Loyal customers are engaged customers, and engaged customers mean better business at every step of

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Salesforce Announces New Einstein AI

On September 19, 2016, Salesforce announced new, machine-learning artificial intelligence (AI) called Salesforce Einstein. The goal for Salesforce Einstein is to learn from human behavior to predict and personalize the customer service experience in sales, marketing, service, and more. Salesforce AI also automates repetitive, time-consuming processes while looking for new ways to attract and retain

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3 Major Mistakes to Avoid With Your CRM System

Understanding the value of engaging and closing sales through customer relationship management, or CRM, can help create healthy leads, organize important sales metrics and steadily increase sales – if used correctly. Great businesses start with great processes, and technology simply brings them to life. Here are 3 mistakes that should be avoided when deciding how

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How will Microsoft’s purchase of LinkedIn change Dynamics CRM?

On June 13th, Microsoft announced that it had entered into a definitive agreement to acquire LinkedIn at a valuation of over $26 billion, making it one of the largest acquisitions in the history of the tech industry.  While LinkedIn will retain its brand and independence, the acquisition – which is expected to close later this

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