You’re a New Hire, Now What?
You’ve landed a new job and perhaps you’re new to the IT world. Here are some tips that will not only help you have a great start but also help you throughout your tenure.
Know Your Resources
Learn who is in your organization and who can help you with questions. Gather relevant contact information when you need to reach out to HR, IT, your manager, or coworkers. Are there mentors available? If so, try to get one, even if there are not on your team.
The first few weeks can be tough because you may require access to tools or projects that warrant separate access requests. Do not be dismayed, this happens often with our clients; however, try to use this opportunity to learn more about your project.
Once you have your credentials and computer ready to go, be present online and/or in person. Have your email and communication platform(s) open. Best to read an urgent message at the time it is sent than hours later. Pay attention during online meetings. It can be tempting to multitask, and some can do that successfully, but try to engage in meetings as much as you can.
Communication, Communication, Communication
This is the perfect time to ask a lot of questions. It’s always better to ask than to assume, better to get it right the first time. One tip would be to confirm with your teammates your understanding of a task to make sure you’re on the same page.
Be detailed, concise, and clear, and provide examples when you can for the work, for the client, for answering questions, for explaining your work. An image is worth a thousand words and can illustrate your point.
When taking action, if possible, leave behind a snippet of your reasoning. For example, when closing or placing bug tickets on hold, leave a comment as to why that’s the case. In the long run, you will save time for yourself and others when revisiting those bugs.
You are just starting and trying to figure out how long your tasks take you. Be realistic when setting expectations and goals for yourself and do let your lead know when and why something may take longer.
In the IT world, processes and tasks are changing all the time. Be ready to be flexible in learning new technology, tools, and workflows.
Unless the shortcuts are regarding automation and to make things faster or more efficient, do not cut corners. When quality suffers, your customers will be the first to tell you. In the end, it can be more expensive to patch bugs in a finished product than to address those in the first stages of production. Take pride in being complete.
Don’t Sweep It Under the Rug
There is always room for improvement. Be open to receiving feedback and constructive criticism and own up to mistakes.
It can be overwhelming at the start of a job with all the information that will be presented to you. Take your well-deserved breaks, whether it’s a coffee break or a walk, and find ways to decompress at the end of your day.