Time Inc. Customer Portal on Salesforce Communities
Time Inc. came to Affirma with an initiative to enhance the customer experience across their 30 million subscribers. The vision was to provide customers with an intuitive, self-service and support experience, while reducing internal administrative burden and driving revenue.
WHAT WE DID:
Affirma worked with Time to design and implement the customer service portal using Salesforce Communities, creating a variable user-interface design across their different brands. The portal has created new revenue generation channels for the business with up-sell/cross sell capabilities, account management and bill pay systems.